The practice staff ensure the smooth day to day running of the surgery. They can provide information and advice about the services we offer. All information is dealt with in the strictest confidence.

Denise 

Practice manager

Jennifer

Assistant Practice manager

Marina 

Patient services administrator

Louise

Medical secretary

Sophie

Prescription clerk

Sally

Care co-ordinator

Louise

Care co-ordinator

Care navigation team

Care Navigators provide an important link for patients with the practice and are your initial contact point for general enquiries, booking appointments and home visits. They can provide basic information on services and results and direct you to the right person depending on your health issue or query.

Care Navigators are trained to ask you for some idea of what is happening to you so that as well as booking appointments with the Clinicians here at the Surgery they may also signpost you to other services more appropriate, eg Physio First and Pharmacy First. All information given to them is treated as highly confidential. They also perform other important tasks such as helping with online access queries and new registrations. They can also show patients how to use the Self Check In screen.

Laura

Care navigator

Elizabeth

Care navigator

Avril

Care navigator

Mandi

Care navigator