Drybrook Surgery

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

The GPs of the Forest of Dean have been offered an opportunity to take part in a project to improve patient access to primary care services for the residents of the Forest of Dean. Extra GP and nurse clinics will be held during normal hours, and additional appointments will also be offered at one of the Forest of Dean Surgeries between 6.30pm and 8.00pm on weekdays and on Saturday mornings. Patients registered with any GP Surgery within the Forest of Dean will be able to have an appointment at these extra clinics.

This is an exciting project and involves all 11 of the Forest of Dean Surgeries working together for the benefit of the population of the Forest of Dean.

In time, the aim is to increase the number of appointments offered for those patients with a chronic disease, and to provide a home visiting service for those patients who are too frail to come into a surgery.

This project will be closely monitored on how it is performing, and whether we, as a primary care community, are delivering the care required to meet the healthcare needs of the Forest of Dean.

For more information visit the Forest GP Surgeries website.

Drybrook Surgery

CQC Inspected and Rated
Good

We are currently CLOSED.

Drybrook Surgery

Forest of Dean Healthcare

Drybrook Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Drybrook Surgery

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):